Do you have any questions?
How can I book a locker?
It is quick and easy! Just follow these simple steps:
• Click the ‘Book’ button.
• Select your desired date.
• Choose the locker size and the number of lockers you need.
• Enter your details.
• Complete the payment.
• Check your email—you will receive the access codes for both the facility and your locker.
Why are TravelHub Lockers so secure?
At TravelHub Lockers, we prioritize the safety of your luggage, providing you with complete peace of mind so you can move freely around the city.
Our facility is locked 24/7 and can only be accessed using the unique security code provided after completing your booking, preventing unauthorized access.
We have 24-hour CCTV surveillance and an advanced security system to ensure maximum protection.
Our lockers are state-of-the-art, made from ultra-resistant materials and equipped with vandal-proof locks.
With TravelHub Lockers, your belongings are always safe and secure!
Can I change or cancel my booking?
Yes, you can change or cancel your booking as long as you do so at least 24 hours before your booking begins. To make changes or cancel, please contact us via email at travelhublockers@gmail.com.
If you registered on our website, you can also cancel your booking through the 'My Bookings' section.
Is it possible to make a booking by the hour?
No, our locker service is only available for full-day bookings, which are valid for 24 hours—from 10:00 AM to 9:59 AM the following day.
How many times can I access my locker during the booking period?
You can access your locker as many times as you like during your booking day(s), provided you have a valid access code for both the locker and the store.
How do I know which locker is right for me?
On both our website and at our location, you will find details about the sizes of our lockers. You can easily determine which one best suits your needs based on the number of suitcases, backpacks, or items you need to store.
What should I do if I have an issue with my locker?
If you experience any issues, such as a malfunction or blockage while using your locker or accessing the facility, you can contact us by email at travelhublockers@gmail.com.
What types of lockers are available?
We offer three different locker sizes:
• S Lockers: 37 cm (height) x 48 cm (width) x 58 cm (depth). These fit small bags or personal items.
• M Lockers: 46 cm (height) x 48 cm (width) x 58 cm (depth). These fit a small suitcase and a handbag.
• XL Lockers: 84 cm (height) x 48 cm (width) x 58 cm (depth). These fit a large suitcase or approximately three cabin-sized suitcases."
When can I make a reservation?
You can book in advance through our website or, if you prefer, directly at our location. Just scan the QR code on the door to go straight to our booking page.
Do I need to book online?
Yes, you should make your reservation through our website. You can scan the QR code at our location, which will take you directly to the online booking page. The booking process only takes a minute.
What am I allowed to store in my locker?
You can store any items that fit within your booked locker, except for illegal, dangerous, or flammable items.
Please note that perishable food items are not allowed unless securely packaged to prevent spills, stains, or odors.
We also recommend not storing valuables such as money, jewelry, or electronics (tablets, laptops, televisions, etc.), as we are not responsible for any loss or damage.
When can I access the locker I have booked?
You will be able to access your locker on the day(s) you have booked.
How much does it cost to book a locker?
The booking price depends on the locker size. Prices are displayed on the website at the time of booking. All prices include VAT.
How long can I stay on the premises?
You are allowed to enter the premises and stay solely for the purpose of accessing your booked locker and handling items stored in it. Staying beyond what is strictly necessary for these activities is not permitted, including, but not limited to, actions such as resting, sleeping, making phone calls, or browsing the internet.
Am I allowed to take photos or record videos on the premises?
For security and confidentiality reasons, taking photos or videos of security equipment, including surveillance cameras, locking systems, store displays, among others, is strictly prohibited. Any violation of this policy with suspicious intent will be reported to the authorities to ensure the safety of all users.
How can I check if lockers are available?
You can check locker availability for your desired dates on our website. On the booking page, the number of available lockers will be shown next to the one you wish to book.
Is the price per luggage item?
The rates are always per locker, giving you the flexibility to use it to its full capacity. For more details on capacity, please check the sizes and measurements on our homepage.
Can I book multiple lockers in a single transaction?
Yes, you can book as many lockers as you need, provided they are available.
Can I access my locker at any time of the day?
Yes, the system operates 24 hours a day. During the time you have booked the locker, you can use it as many times as needed. Once the booked time has passed, the code will no longer work, so it is very important to arrive on time.